Shipping and returns

Packaging

MakeMUD products are bagged in compostable, resealable ziplock pouches. Retail orders come wrapped in brown Kraft paper  (which we hope you use for art and craft, or recycle), tied with white paper twine with a personalised message. Please let us know if you'd like us to include a short message on any gift purchases. Your order will be delivered in a home compostable mail carrier bag. Bulk orders will be packed in carboard boxes.

Shipping - Domestic (Australia)

Most of our products are made to order by our small business, and need time for processing and packaging. We currently ship orders once a week. Please allow 5-9 business days for dispatch. Let us know if your order is urgent and we'll do our best to help you. 

Once dispatched, your orders are shipped via Sendle from Melbourne, Victoria. We also offer shipping through standard Australia Post to cater for PO Boxes, Parcel Lockers, or anyone living in remote locations. If you haven't received a tracking number, please contact us. Delivery normally takes 2-14 business days, with locations in NT and WA taking longer.

The carbon used in the distribution of our products is offset.

Shipping - International

We currently are not shipping internationally, but hope to soon. Stay tuned!

Returns

All sales are final and we unfortunately do not accept returns or give refunds. Please choose carefully before purchasing. All products are weighed and inspected before posting, but in the unlikely event that your order has arrived damaged in transit, please contact us at muddlypuddly@gmail.com with photos and a description within 7 days of receiving it to rectify the issue.